Welcome discount 10%
From €30.00
CODE: WELKOM2026
Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free shipping on all products, unless stated otherwise. If free shipping does not apply to a specific item, this will be clearly indicated on the product page. We aim to keep our shipping policy clear and transparent, so you always know exactly what to expect before completing your order.
Will I receive a confirmation email after placing an order?
Yes, once your order has been placed successfully, you will receive an order confirmation email with the details of your purchase. If you do not see it in your inbox, please check your spam or junk folder. If you still have not received it, feel free to contact us for assistance.
Where can I track my order?
Once your order has been shipped, you can easily track your package using the tracking information provided.
You can follow your order through our webshop tracking page:
https://eloisecloset.com/nl/apps/parcelpanel
You can also track your shipment directly with PostNL:
https://jouw.postnl.nl/track-and-trace/
Please note:
- Tracking updates may take some time to appear after your order has been processed.
- In some cases, the package may be delivered to a neighbor or a local pickup point.
- Delivery delays can occasionally occur during busy periods or due to the carrier.
If your tracking has not updated for several days or you believe something is wrong with the delivery, we recommend contacting PostNL customer service for further assistance and a possible delivery investigation.
PostNL customer service:
https://www.postnl.nl/klantenservice/
If you still need help, feel free to contact our customer support team. We are happy to assist you.
Why does my shipping email mention “Pack & Go”?
Your order is shipped from our fulfilment partner, Pack & Go. This means that the shipping confirmation email you receive may list “Pack & Go” as the sender instead. Don’t worry - this is completely normal. Your order still comes from us, and Pack & Go simply handles the packing and delivery process on our behalf.
Can I return the item(s) if I don’t like them?
You may return your order within 14 days of delivery in accordance with our Return Policy. Please note that certain items cannot be returned. If an item is excluded from return, this will be clearly indicated on the product page before purchase.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can use this information to follow your order every step of the way. If you have not received your tracking details, please check your spam or junk folder, or feel free to contact us for help.
What payment methods do you accept?
We offer a range of secure payment options, including iDEAL/Wero, Visa, Mastercard, Google Pay, and Apple Pay. You may also see additional payment methods at checkout, depending on your location. All transactions are processed securely to ensure a safe and smooth checkout experience.
Free Shipping
We offer Free Shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.
14-Day Return Guarantee
Your satisfaction is our focus. Our 14-day return policy guarantees you maximum flexibility and the best shopping experience.
100% Secure Payments
We offer you a variety of secure payment options. Pay easily and enjoy a safe shopping experience.